Policy

Refunds: 

There are no returns/exchanges. Strictly due to sanitary reasons, double check what you order. All our products are made in small batches to ensure our product quality.

All Sales are Final. 

Invalid Address: 

Be sure to input the correct address upon checkout. We are not liable for an incorrect address. If your package get returned to us, due to incorrect address. The order will be refunded minus the shipping cost and up to 25% restocking fee once it is physically back in our possession.

Damaged Product: 

We are not liable for any damaged items. However, please contact us via email Moonphasesbeauty@gmail.com. You will have 48 hours to do so, upon the delivery of your item. Please include extensive photos and videos of the damage. So we can properly assess the situation and cater to the problem to find a solution.

Melting Butter: 

We will do everything in our power to reduce the possibility of melting butters. With that being said we can Not guarantee No melting butters. Please bear in mind, that is a possibility during transit. On the occasion, your butter does melt in transit. Simply allow it to naturally harden up at room temperature and continue use. Due to our body butters being whipped,  when melted they may appear half full. This is not the case as the air pockets no longer exist in their liquid state. 

Keep AWAY from WINDOWS and DIRECT SUNLIGHT.

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